Telecommunications

AI Voice + Omnichannel Agents for Telecom Companies

Resolve support issues, handle billing questions, and automate service requests across channels. Reduce contact center load while improving customer satisfaction.

Deflect high-volume support calls with guided troubleshooting and self-service flows
Cut billing and plan-change tickets with instant answers and secure verification
Keep customers informed 24/7 with proactive outage updates and smart routing

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Voice Call Tech Support

Live

Customer: My internet keeps disconnecting every few hours.

MiCalls: I can help. I'm going to run a quick line check. Are you using a modem or router provided by your provider?

Customer: Yes.

MiCalls: I can see intermittent signal drops in the last 24 hours. Let's try a remote reboot first. Should I proceed now?

SMS Billing Support

Live

Customer: Why is my bill higher this month?

MiCalls: I can help with that. Your bill increased by $15 due to a one-time activation fee for the international roaming add-on you requested on Jan 15.

Customer: Oh right, I forgot about that. When is my payment due?

MiCalls: Your payment of $127.50 is due Feb 10. Would you like to pay now or set up a reminder?

WhatsApp Activation Support

Live

Customer: I just got my new SIM card. How do I activate it?

MiCalls: I can help activate your SIM. First, please confirm the last 4 digits of the SIM card number printed on the card.

Customer: 4829

MiCalls: Perfect, I found your order. Insert the SIM and restart your phone. Your line will be active within 5 minutes. I'll text you once it's ready.

Web Chat Outage Update

Live

Customer: Is there an outage in my area? My service is completely down.

MiCalls: Yes, there's a confirmed outage affecting your area. Our crews are on-site and service is expected to be restored by 3:00 PM today.

Customer: Can you notify me when it's fixed?

MiCalls: Absolutely. I'll send you a text the moment service is restored. Is there anything else I can help with?

See it on:

Built for telecom support at scale

Guided Troubleshooting

Secure Verification

Ticket Creation + Summaries

Warm Transfer to Staff

Telecom Challenges We Solve

MiCalls reduces handle time, repeat calls, and churn drivers by automating the most common telecom interactions. You get faster resolution for customers and cleaner work queues for your team.

Call Spikes and Queue Overload

Peak hours, campaigns, and seasonal demand flood support lines.

10M+ calls per month at scale

Long Hold Times for Simple Requests

Password resets, bill questions, and plan details should not require an agent.

20 min average hold time

Repeat Issues and Reopen Tickets

Customers call back because the first interaction did not solve the root cause.

60% of calls are repeat issue patterns

Billing Confusion and Disputes

Proration, add-ons, late fees, and roaming charges create frustration and churn risk.

30% of calls are billing-related

Customer Churn From Poor Support

Slow resolution turns support into a cancellation trigger.

25% churn linked to bad service experiences

High Cost Per Contact

Voice support is expensive, and scaling headcount is hard.

$5–$8 average cost per call

How Telecom Companies Use MiCalls

MiCalls runs four telecom-grade workflows that cover most contact center demand: Tech Support, Billing, Activations, and Outages.

Automated Tech Support That Actually Resolves Issues

MiCalls guides customers through the exact steps your best agents use: basic diagnostics, equipment checks, speed issues, Wi-Fi troubleshooting, and escalation when needed. It reduces unnecessary truck rolls and shortens time-to-resolution.

Interactive troubleshooting for Wi-Fi drops, slow speeds, and intermittent connectivity
Remote actions like reboot prompts and device health checks (based on your setup)
Smart escalation when signals indicate a line fault or repeated drops
Technician scheduling with slot confirmation and reminders

50% of issues resolved via self-service

Customer Contacts Support

"Internet not working"

MiCalls Runs Diagnostics

Collects symptoms and checks service status

Guided Fix Attempt

Steps, reboot sequence, confirmation questions

Resolution or Dispatch

Confirms fixed or schedules technician with full notes

Billing Support Without the Billing Queue

MiCalls answers billing questions instantly, explains charges clearly, and routes true disputes to the right team with structured details. Customers feel informed, not bounced.

Explain charges: proration, add-ons, usage spikes, and one-time fees
Payment help: due date, balance, payment methods, and receipts
Plan and add-on guidance with eligibility checks and "best option" prompts
Dispute capture: reason, amount, timeframe, and screenshots via SMS link

40% lower billing call volume

Customer Asks

"Why is my bill higher?"

MiCalls Verifies Account

Secure check per your policy

Explains + Offers Actions

Breakdown, payment options, or dispute intake

Logs Outcome

Notes + tags + ticket created if escalation required

Faster Activations, Fewer Failed Setups

MiCalls reduces friction in new activations and changes: SIM/eSIM setup, number porting status, device onboarding, and service changes. If something blocks activation, MiCalls captures the exact blocker and routes it correctly.

Activation guidance for SIM/eSIM steps and device onboarding
Porting updates with timeline expectations and status checks
Order and appointment coordination for installs and equipment delivery
Eligibility and provisioning checks with clean escalation paths

30% fewer activation-related calls

Customer Requests Activation

New line, port-in, or device setup

MiCalls Confirms Details

Plan, device type, SIM/eSIM status

Guided Setup

Step-by-step instructions + validation questions

Success or Escalation

Confirms active or routes with captured blocker

Proactive Outage Handling That Prevents Churn

MiCalls detects outage-related intent, confirms if the customer is impacted, shares estimated restoration windows, and reduces duplicate calls. It also collects local details that improve your incident response.

Outage confirmation: location-based impact check and service type
Status updates: ETA messaging, restoration notifications, and follow-ups
High-volume deflection with consistent messaging across channels
Incident detail capture: symptoms, start time, affected devices, neighborhood notes

60% fewer repeat outage calls

Customer Reports Issue

"Network down"

MiCalls Checks Outage Status

Confirms impacted area

Communicates Next Steps

ETA, tips, and notification opt-in

Closes Loop

Restoration message + satisfaction check + ticket if still broken

Telecom Results

Expect measurable improvements in self-service, resolution speed, and customer satisfaction. MiCalls reduces agent workload while protecting revenue by preventing avoidable cancellations.

50% Self-Service

Resolve common issues without agents using guided troubleshooting flows.

40% Faster Resolution

Reduce average handle time by collecting context upfront and automating steps.

30% Better CSAT

Improve customer experience with instant responses and consistent outcomes.

$2M+ Annual Savings

Lower cost per contact by deflecting repetitive calls and reducing rework.

Get a Demo

We'll map your Tier-1 playbooks, billing scripts, activation flows, and outage messaging, then configure MiCalls to match your operations.

Ready to Transform Telecom Support?

Join telecom companies using MiCalls to reduce costs, improve CSAT, and prevent avoidable churn.

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50% Self-Service Multi-Channel Enterprise Security