One platform to automate customer conversations across every channel—handle inbound support, trigger outbound follow-ups, and sync every outcome to your CRM.
Three connected modules that answer customers, capture intent, and update your CRM—automatically.
MiCalls handles inbound and outbound calls with a natural-sounding voice agent that understands intent, follows workflows, and escalates to a human only when needed.
Natural conversations that understand context
Meet customers where they already message you—with consistent, fast, AI-driven replies. One unified inbox, every channel, one connected experience.
One inbox, consistent experience
MiCalls connects calls and messages to your CRM in real time—so the AI can personalize every interaction and your team always has clean, updated records.
Real-time updates, clean records
MiCalls answers incoming calls automatically, understands why the customer is calling, and completes the workflow—or routes to a human with full context.
MiCalls handles high-volume inbound calls 24/7 and keeps responses consistent. When a case needs a person, it escalates to the right team without losing the conversation.
MiCalls runs proactive voice outreach at scale—so you can confirm, collect, and re-engage without your team dialing all day. Every call is personalized from CRM context and every result is written back automatically.
MiCalls keeps every customer message in one place and replies with the same brain across channels—fast, consistent, and always connected to your CRM.
MiCalls brings every customer conversation into one shared inbox—so your team works from a single source of truth while AI resolves repetitive requests in the background.
MiCalls doesn't just "connect" to your CRM—it uses it during every call and message, then writes outcomes back instantly so your records stay accurate.
Recognize callers and chatters automatically using phone, email, or IDs—no repetitive verification.
MiCalls reads key CRM signals like open tickets, recent orders, and past outcomes to respond correctly.
Treat VIPs, new leads, and at-risk customers differently with rules driven by CRM fields.
Automatically log summaries, dispositions, tags, and next steps after every call or chat.
Route to the right team based on intent, language, priority, or any CRM attribute.
When MiCalls escalates, agents see the full timeline, summary, and customer profile instantly.
Pre-built inbound workflows for voice and chat—ready to launch, fully CRM-connected.
Resolve repeat questions instantly using your approved knowledge base and policies.
Book, confirm, reschedule, or cancel—without putting customers on hold.
Give accurate status updates and handle "where is my order?" conversations end-to-end.
Understand intent fast, prioritize urgency, and route to the right team with context.
Turn inbound calls and chats into pipeline—capture details, qualify, and schedule next steps.
Pre-built outbound workflows that trigger at the right moment, speak naturally, and log outcomes to your CRM.
Cut no-shows with proactive voice calls and messages that confirm, reschedule, or cancel in seconds.
Follow up while intent is hot—qualify, answer questions, and book the next step automatically.
Capture CSAT/NPS right after service, detect risk early, and route negative feedback to a human.
Recover revenue with respectful outreach, flexible options, and clear next steps.
Bring shoppers back with timely nudges, product-aware answers, and friction removal.
Click a use case to see how MiCalls runs voice + chat automation and updates your CRM automatically.
Deflect repetitive questions 24/7 with AI agents that resolve issues fast and escalate with full context.
Turn inbound calls and messages into qualified opportunities by asking the right questions and routing instantly.
Book, confirm, reschedule, and cut no-shows with automated calls and messages that customers actually respond to.
Handle "Where's my order?" and return requests instantly, share tracking links, and reduce ticket volume.
Send polite reminders, capture commitments, and route disputes to a human while everything is logged to CRM.
Collect CSAT/NPS after key interactions, spot churn risk early, and store insights for follow-up workflows.
MiCalls takes you from first workflow mapping to production-ready voice + omnichannel + CRM automation with a structured rollout.
We map your top call and message scenarios, escalation rules, and success metrics so MiCalls is configured around real customer demand.
We design your intents, routing logic, and channel-specific experiences (voice, WhatsApp, Instagram, SMS, email) with a clear handoff plan.
We link MiCalls to your CRM, inboxes, and data sources, then set up field mapping so every interaction updates the right records automatically.
We refine prompts, fallback paths, and edge cases, then run end-to-end tests for accuracy, compliance, and smooth human takeover.
We launch to a controlled segment or workflow, validate outcomes, and iterate quickly using real conversations and performance signals.
We expand to additional channels and workflows, standardize templates, and optimize continuously to keep results improving over time.
To launch fast and keep answers accurate, we'll gather a few essentials from your team and systems.
MiCalls is designed for businesses that need secure customer conversations across voice, WhatsApp, SMS, email, and CRM.
MiCalls resolves routine conversations automatically and hands off smoothly when a human should take over.
No. MiCalls removes repetitive conversations (status updates, FAQs, booking, basic qualification) so your team can focus on complex cases, high-intent leads, and customer relationships. You stay in control of what the AI handles and when it must hand off.
Most teams start with 3 high-impact workflows: FAQ handling, appointment booking/changes, and order or ticket status updates. You can also enable lead capture + qualification and after-hours coverage with handoff rules for edge cases.
Yes. You can launch with one workflow on one channel (for example: WhatsApp order status, or voice appointment booking) and expand once results look good. This keeps rollout low-risk and measurable.
MiCalls uses handoff rules you define: low-confidence intent, sensitive topics, refunds/disputes, policy exceptions, VIP accounts, or "customer asks for an agent." When handoff happens, the agent gets the full context so customers don't repeat themselves.
Accuracy depends on your workflows, knowledge sources, and CRM data quality. MiCalls is designed to be safe by default: it confirms uncertain details, asks clarifying questions when needed, and escalates when confidence is low. You can also review transcripts and optimize workflows over time.
MiCalls supports CRM integrations via native connectors or API-based setup, depending on your stack. If you share your CRM name, we map the required fields (contacts, deals, tickets, custom fields) and define exactly what gets written back for every workflow.
MiCalls can log: conversation summaries, transcripts (optional), intent + outcome, tags, lead status, ticket updates, sentiment markers, and next actions (call back, follow-up date, assigned owner). You choose what is stored and where.
Yes. MiCalls supports routing by team, branch, language, customer type, business hours, and CRM fields. It can send the right cases to sales vs support vs billing, and keep each location's workflows consistent.
MiCalls is built for enterprise-style requirements: encryption in transit and at rest, role-based access, audit logs, and configurable data retention. If you operate under compliance frameworks (healthcare, finance), we align logging and access policies with your needs.
Most teams can go live in weeks, not months, because MiCalls uses pre-built workflow patterns (inbound + outbound) and a structured rollout: workflow definition → integration setup → testing → pilot → full deployment. Timing depends mainly on CRM access, workflow complexity, and approval cycles.