Run AI voice + messaging workflows that resolve requests, qualify leads, and update your CRM automatically. Start with one outcome, then expand across channels as you scale.
Pick the outcome you want first, and MiCalls will run the workflow across voice + messaging, escalate when needed, and sync the result to your CRM automatically.
Select a solution to see the end-to-end flow, channels, and CRM fields MiCalls updates.
Reduce repetitive tickets by letting MiCalls resolve common requests instantly, while keeping agents focused on edge cases.
Turn inbound calls and DMs into structured leads, with intent questions, lead scoring, and automatic routing to the right owner.
Book, confirm, reschedule, and send reminders without manual chasing—MiCalls keeps calendars clean and customers updated.
Give customers fast answers on status, delivery, and returns—MiCalls pulls context and resolves routine order questions across channels.
Automate polite payment follow-ups, capture promises-to-pay, and route disputes to a human with full history attached.
Trigger CSAT/NPS at the right moment, detect negative sentiment early, and automatically open actions when feedback needs attention.
When automation isn't enough, MiCalls escalates with context so agents don't re-ask questions and customers don't repeat themselves.
Keep your business responsive outside office hours—MiCalls answers, qualifies, schedules, and logs everything until your team is online.
Every solution is powered by our integrated platform
MiCalls answers calls like a trained agent, pulls the right customer context, completes the task, and logs everything automatically.
MiCalls keeps conversations consistent across WhatsApp, Instagram, Messenger, SMS, and Email so customers never have to repeat themselves.
MiCalls turns conversations into structured CRM updates so your team gets cleaner data, faster follow-ups, and better outcomes.
Interactive workflows for every scenario
Via phone, WhatsApp, or web chat
Customer recognized from CRM
AI understands intent and context
Issue resolved or handed off
Interaction logged with notes
Appointment due, payment reminder, etc.
Customer data from CRM
Via preferred channel
Context-aware conversation
Confirmation, booking, payment
Explore how MiCalls adapts voice + omnichannel messaging + CRM sync to real workflows in your industry.
Click any cell to preview the exact use cases, workflow, and expected impact for that industry-goal combination.
Patient calls -> AI identifies -> Checks eligibility -> Routes to department
Connect MiCalls to your existing tools in minutes
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Salesforce
HubSpot
Zendesk
WhatsApp
Twilio
Intercom
High no-show rates costing $2M annually
Voice bot for appointment reminders and rescheduling
Overwhelmed support during peak seasons
Omnichannel bot for WhatsApp, Instagram, and email
Low collection rates on overdue payments
Voice bot for payment reminders with CRM integration
Slow follow-up on property inquiries
WhatsApp bot for instant lead qualification
Begin with one MiCalls workflow, prove impact quickly, then expand across channels and teams without rebuilding anything.
Choose a single use case where speed matters most—missed calls, repetitive FAQs, appointment booking, or lead capture—and launch it first to validate outcomes.
Connect MiCalls to your CRM so every call/chat has real customer context—history, status, tags, and ownership—making responses smarter and handoffs cleaner.
Turn results into revenue by adding outbound automation—reminders, follow-ups, recovery messages, and confirmations—triggered by CRM events and customer behavior.
Roll out additional workflows to more departments (support, sales, billing, operations) with shared rules, consistent voice, and unified reporting inside your CRM.
Secure credentials or a service account so MiCalls can read/write the required records based on agreed permissions.
Your FAQs, SOPs, policies, scripts, and compliance guidelines so MiCalls answers consistently and escalates correctly.
A simple list of the scenarios you want automated—what should be handled by AI, what needs approval, and what outcomes count as "resolved."
When to hand off to humans, which team owns what, SLAs, VIP rules, languages, and any red-flag keywords that require immediate escalation.
Yes. You can start with one channel (WhatsApp, web chat, SMS, email, or voice) and one workflow, then add more channels when you're ready. MiCalls keeps the same logic, routing, and CRM sync as you expand.
Yes. MiCalls can run outbound reminder and follow-up calls based on triggers like upcoming appointments, missed visits, or pending confirmations. It logs outcomes to your CRM and escalates to a human if the customer needs help or asks for an agent.
Yes. MiCalls can capture lead details, ask qualifying questions, apply scoring rules, and create or update contacts, deals, and activities in your CRM. It also tags intent, assigns ownership, and schedules next steps automatically.
MiCalls escalates when rules match (VIP, complex issue, negative sentiment, compliance keywords, or explicit agent request). Your agent receives full context, including summary, transcript, customer profile, and recommended next actions so they don't repeat questions.
Yes. MiCalls can handle multilingual conversations across voice and messaging and route by language preference when needed. You can also set tone and scripts per region, team, or customer segment.
MiCalls tracks outcomes that matter: resolution rate, handoff rate, response speed, booked appointments, lead-to-qualified rate, and customer satisfaction signals. You also get CRM-level visibility because every interaction is logged with tags, sentiment, and next actions.
MiCalls integrates via CRM APIs and supports custom mappings for your objects, fields, and workflows. If your CRM is proprietary, we can still connect through API endpoints and webhooks.
No. MiCalls reduces repetitive work and handles routine conversations, while your team focuses on high-value and sensitive cases. You control exactly what AI handles vs. what always goes to humans.
MiCalls uses your approved knowledge, policies, and workflow rules as the source of truth. You can restrict high-risk topics, require approvals for certain actions, and continuously refine intents and responses based on real conversations.
Most teams start with a single workflow in weeks, not months, then expand after results. We typically need CRM access, FAQs/policies, workflow definitions, and escalation rules to configure your first deployment.